Klarna FAQs - Standard
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Dispo Products run credit searches against you that could impact your credit rating.
As soon as Dispo Products have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders, you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important that you give us the correct details, as otherwise, you will not receive the payment information.
Payment information is processed securely by Klarna. No card details are transferred to or held by Dispo Products. All transactions take place via connections secured with the latest industry-standard security protocols.
You can pay for your order at any point after you receive the email from Klarna with the details of your payment. Just follow the instructions on this email or in the Klarna app to pay for your order.
If you pay by card, Dispo Products will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or klarna.com/uk.
Once Dispo Products has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you’ve made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Dispo Products to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.