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Monday - Friday | 9:00am - 5:00pm
Create a Cleaner Business
Free delivery throughout all of Northern Ireland*

Terms & Conditions

Welcome to our website. By accessing or using our website and its services, you agree to be bound by the following terms and conditions. Please take a moment to read them carefully. If you do not agree to these terms, please do not use our website.

Shipping and Returns:

  • All orders will be shipped within 2-5 business days from the date of purchase.
  • We currently only ship within the UK and Ireland.
  • Shipping costs will be calculated at checkout and are based on the weight and dimensions of the products, as well as the shipping destination.
  • Free delivery is available on all orders over £50, unless the products are too big and/or too heavy for standard delivery.
  • The customer will be notified if their order is too big and/or too heavy for free standard delivery and will be responsible for any additional shipping charges.
  • Delivery times may vary based on the size and weight of the order and the delivery location.
  • The company reserves the right to change the free delivery threshold and/or shipping charges at any time and without notice.
  • Some products may be available for back order. Customers will be notified of this at the point of order and the product will be shipped once it is back in stock.
  • We are not responsible for any delay caused by third party carriers or weather conditions.
  • You have the right to return any item within 14 days of delivery for a full refund or exchange. Items must be returned in their original condition and packaging.
  • If an item is damaged upon arrival, please contact us within 5 days of delivery and we will process a replacement or refund.

Conditions of Use:

  • By using this website, you agree to the terms and conditions outlined here.
  • We reserve the right to make changes to these terms and conditions at any time.
  • You are responsible for ensuring that your use of this website is in compliance with all local laws and regulations.

Privacy Policy:

  • We respect your privacy and are committed to protecting it.
  • We collect personal information when you create an account or make a purchase. This information is used for the purpose of processing your order and keeping you informed about your order status.
  • We will never share or sell your personal information to any third parties.
  • Our website is in compliance with UK GDPR and Data Protection Act 2018.

Payment and Fees:

  • We accept all major credit cards as forms of payment.
  • There is no additional fee for using these payment methods.
  • For business account holders, the payment terms are pro-forma unless agreed payment/credit terms have been established.
  • Products will remain the property of Dispo Products Ltd until full payment has been received for all products.
  • Dispo Products Ltd reserves the right to recover any unpaid products and charge additional fees for any costs incurred in the recovery process.

Credit Account Terms:

  • All invoices are due and payable within 30 days of the invoice date.
  • Dispo Products Ltd reserves the right to recover any unpaid products and charge additional fees for any costs incurred in the recovery process.
  • Any invoice not paid within 30 days of the invoice date may accrue interest at a rate of 1.5% per month or the maximum legal interest rate allowed by law, whichever is lower.
  • The customer is responsible for any collection or legal fees incurred in the event of a delinquent account.
  • Credit terms are subject to change at any time and at the discretion of the company.
  • The customer is responsible for providing accurate and up-to-date billing and contact information.
  • The company reserves the right to revoke or modify credit terms for any reason, at any time, and without notice.

Limitation of Liability:

  • We do not accept liability for any damages or losses that may result from the use of our website or products.
  • We do not guarantee that our website or products will be error-free.
  • The laws of the United Kingdom govern this website and any disputes arising from it.

Product Descriptions:

  • We take all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are accurate. However, we do not guarantee that the descriptions are error-free.
  • If a product is not as described, your sole remedy is to return it in an unused condition.

Promotions and Clearance Sales:

  • Promotions and clearance sales are limited time offers and are subject to change or cancellation without notice.
  • All clearance sale items are sold as-is and are final sale. No returns, exchanges or refunds will be accepted.
  • Promotions and clearance sales may not be combined with other offers or discounts.
  • Stock is limited and availability is not guaranteed.
  • We reserve the right to limit the quantity of items sold to each customer.
  • Clearance items may be discontinued, damaged or past their expiration date.


  • Some of our products come with a manufacturer's warranty. The length and terms of the warranty will vary depending on the product.
  • To make a warranty claim, please contact us with your order number and a description of the issue. You may be required to provide proof of purchase and/or photographs of the product.
  • We will either repair or replace any products that are covered under warranty.
  • Any warranties offered by us do not affect your statutory rights.

Intellectual Property:

  • All content on this website, including text, images, and logos, is the property of Dispo Products Ltd or its licensors and is protected by copyright and trademark laws.
  • You may not use any of this content without our prior written consent.

Cancellation Policy:

  • You may cancel an order at any time before it has been shipped.
  • If your order has been shipped, you may return it in accordance with our return policy.

External Links:

  • This website may contain links to other websites. We are not responsible for the content or privacy practices of these other websites.

Operator of the Website:

  • This website is operated by Dispo Products Ltd.

Prevention of Unauthorised Access:

  • We implement appropriate measures to prevent unauthorised access to our website.

Data Protection & Online Privacy:

  • We comply with UK GDPR and Data Protection Act 2018, and obtain consent from users before collecting any personal data.

Limitation of Liability for Website Errors:

  • We do not accept any liability for errors or inaccuracies on our website.

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